Security

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Industry Leading Security Security Guarantee Security Enabled Browsers Questions

DEAN & DELUCA is diligent in protecting the security of the personal information you share with us by using sophisticated encryption and authentication tools. In addition, we urge you to keep your password in a safe place and not to share this with anyone. Also, please remember to sign off your account and close your browser window when you have finished your visit. For additional information regarding the security of our Web site, please review the information below.

Industry Leading Security

All of your order information is confidential and encrypted so it cannot be accessed by anyone outside DEAN & DELUCA. We use industry- leading technology called Secure Sockets Layer (SSL) to ensure that your information and credit card number are safely transported online to our secure system at DEAN & DELUCA.

Security Guarantee

Rest assured that you are not at risk when you place an order with DEAN & DELUCA. In the highly unlikely case of fraud, we will assume responsibility for any fraudulent charges and work with your credit card company to resolve the issue.

If you suspect fraudulent use of your credit card, please notify your credit card provider and place a report, then contact DEAN & DELUCA via e-mail customercare@deandeluca.com or call 800.221.7714. DEAN & DELUCA will cover the maximum credit card liability of $50.

Security Enabled Browsers

The most commonly-used browsers (Netscape Navigator and Communicator, Internet Explorer, and AOL) all support secure sockets. You'll know for certain that you have moved to a secure section of the site because the "location" or "url" at the top of the page will begin with "https" rather than "http" ("s" stands for "secure"). To convey that you are on a secure page, Netscape 3.0 and earlier versions put a small icon of a key in the lower left_hand screen, and Netscape Communicator and Internet Explorer use a padlock icon at the bottom.

Questions

Please let us know if you have any questions or feedback regarding Internet security. You may e-mail us at customercare@deandeluca.com or call 800.221.7714