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Shipping Options Shipping Times Satisfaction Guaranteed Shipping Costs Shipping Restrictions Sales Tax

When you order products from DEAN & DELUCA you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply superb – right to your door! Please check the information below to review our shipping policies.

Shipping Options

Next Day	Next business day
Next Day Early AM	Next business day by Noon
Second Day	2 business days
Express	3-4 business days
Standard	7-10 business days

All items are shipped from our fulfillment center in Wichita, Kansas, our wine warehouse in Napa, California, or directly from our purveyors. We strive to ship orders the same day they are placed, but in some instances orders may require 2 business days to ship. The shipping process for each location is as follows:

For items shipped from our fulfillment center:

For ground shipping, orders placed by Friday at 5 p.m. Eastern Standard Time (EST) will ship that day.
For express shipping, orders placed by Tuesday at 5 p.m. EST will ship that day. Orders placed after that will ship the following Monday.
For overnight delivery (both regular and early a.m.), orders placed by Thursday at 5 p.m. EST will ship that day. Orders placed after that will ship the following Monday.
For overnight delivery on Friday, customers can choose Saturday delivery for orders placed by Friday at 5 p.m. EST.

For wine orders:

For ground shipping, orders placed by Friday at 7 p.m. EST will ship that day. Orders placed after that will ship the following Wednesday.
For express shipping, orders placed by Wednesday at 7 p.m. EST will ship that day. Orders placed after that will ship the following Monday.
For overnight delivery (both regular and early AM), orders placed by Thursday at 7 p.m. EST will ship that day. Orders placed after that will ship the following Tuesday.
For overnight delivery on Thursday, customers can choose Saturday delivery for orders placed by Thursday at 7 p.m. EST.

All items are shipped from either our fulfillment center in Wichita, Kansas, our wine warehouse in Napa, California, or directly from our purveyors.

Perishables
Please note that all perishable items are automatically shipped NEXT DAY (next business day) to ensure your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs and placed in an insulated container for shipment.

Delivery
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.

Shipping Times

In-stock items ordered before 5 p.m. EST are usually shipped the same day. Delays may occur due to weather, availability or other circumstances.

All items are shipped from our fulfillment center in Wichita, Kansas, with the exception of items that ship directly from our purveyors, and wine, which is shipped from Napa, California. Items shipped directly from our purveyors, as well as wine, may require up to 48 hours of additional time to ship. Items that come from purveyors are so noted in the product description. In some cases, items ordered together are not necessarily shipped in the same box.

•	Under normal conditions, orders placed before 5 p.m. EST Monday through Friday will ship that day.
•	Orders placed after 5 p.m. EST Monday through Friday will ship the following day.
•	Orders placed after 5 p.m. EST on Friday will ship the following Monday as we are unable to ship during the weekend. Also, please note that Saturday and Sunday are not counted in the transit times listed on our site.

Orders containing perishables, placed between 5 p.m. EST Wednesday and 5 p.m. EST Monday, will ship on Monday if a Saturday delivery is not chosen.

Saturday Delivery
This service is available in limited areas for an additional fee.

Specify Future Shipment Date
If you would like to specify future shipping dates to reserve your selections now, you may choose a future date during check out or call our Customer Service Center at 800.221.7714.

Satisfaction Guaranteed

We hope you will love your selection. If for any reason you wish to send it back, we accept non-perishable returns within 30 days of receipt
(for questions regarding perishables and their return, you may contact our Customer Service Department by calling 800.221.7714 or by sending an e-mail to atyourservice@deandeluca.com).
Wrap the package well, include the return form found on the back of the packing list/invoice enclosed in your order and ship it to us at the address below. Remember to insure it for full value. Shipping charges are not refundable.

DEAN & DELUCA
Returns Department
2526 East 36th Street North Circle
Wichita, KS 67219

Shipping Costs

Shipping charges are calculated per ship-to address and are based on the total cost of your order, as illustrated in the following table. There are some exceptions to this: gift cards, for example, have a shipping charge of $5.00 per gift card regardless of the card amount. Wine shipping is calculated by weight and not by value.

Total Purchase Cost

Delivery Charges

$0-$20	$5.95
$20.01-$40	$7.95
$40.01-$50	$9.95
$50.01-$60	$10.95
$60.01-$80	$11.95
$80.01-$100	$13.95
$100.01-$150	$16.95
Over $150.00	13% of total order

Next Day Delivery Early AM	add $24.75 per address
Second Day Delivery	add $12.75 per address
Next Day Delivery	add $15.95 per address
Express Delivery	add $8.95 per address

Shipping Restrictions

Shipping options to Alaska and Hawaii are determined by delivery area. Therefore, orders to these areas must be placed directly with a representative. Please contact Customer Service at 800.221.7714 for assistance.

All items are shipped from our fulfillment center in Wichita, Kansas, with the exception of items that ship directly from our purveyors, and wine, which is shipped from Napa, California. All wine shipments require the signature of a person at least 21 years of age.

Promotional Shipping Codes

Shipping promotional offers apply to orders that meet applicable sale amounts in merchandise before normal taxes and shipping/handling rates shipping to a single address only. Promotions do not apply to overnight delivery, 2nd day or Saturday delivery unless specifically denoted. Excludes wines. Not valid outside the 48 contiguous United States, or to PO Boxes, APO’s and FPO’s. Cannot be combined with any other offer, or applied to previous orders.

Sales Tax

The noted sales tax will be added to orders shipped to these states

State

Rate

California	8.75%
Kansas	8.65%
New York	8.63%
North Carolina	7.50%
Washington DC	5.75%

If you have any additional questions or specific inquiries about your order, call us toll-free at 800.221.7714 or e-mail atyourservice@deandeluca.com

CUSTOMER SERVICE 800 221 7714 OR EMAIL